Cancellation policy & right of cancellation

Cancellation Policy

Consumers have a fourteen-day right of cancellation.

Cancellation Policy

Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of cancellation, you must inform us (Kompernaß Handelsgesellschaft mbH, Burgstr. 21, 44867 Bochum, Germany, info@kompernass.de, Phone: 02327/3018-0) by means of a clear statement (e.g. a letter sent by post or an email) of your decision to cancel this contract. You can use the attached cancellation form, but it is not mandatory. You can also fill out and submit the cancellation form or another clear statement electronically via our website https://service.kompernass.com/. If you use this option, we will send you a confirmation of receipt of such a cancellation without delay (e.g. by email).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period has expired.

Consequences of Cancellation

If you cancel this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery we offer), without undue delay and no later than fourteen days from the day we received your notification of cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods without undue delay and in any event no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Sample Cancellation Form

(If you wish to cancel the contract, please complete this form and return it.)

– To Kompernaß Handelsgesellschaft mbH, Burgstr. 21, 44867 Bochum, Germany, info@kompernass.de

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if this form is notified on paper)

– Date

(*) Delete as appropriate.