Ordering information

General

All prices stated in the online accessory shop at www.kompernass.com are to be understood as inclusive of the statutory value added tax, currently 19 %, and plus the cost of shipping and packaging (for more information see item Shipping costs).
Our General Terms and Conditions of Business apply to all orders. You must confirm that you have taken note of the General Terms and Conditions of Business prior to placing the order.

 

We delivery to the following countries:

At present orders placed via the online accessory shop at www.kompernass.com can only be delivered to the following countries:

 

  • Belgium
  • Bulgaria
  • Denmark
  • Germany
  • Finland
  • France
  • Greece
  • Great Britain
  • Ireland
  • Italy
  • Croatia
  • Netherlands
  • Austria
  • Poland
  • Portugal
  • Romania
  • Sweden
  • Slovakia
  • Slovenia
  • Spain
  • Czech Republic
  • Hungary

 

Shipping costs

The shipping costs include the costs of shipping packaging for the ordered goods. The amount of shipping costs is conditional on the country to which the goods are to be delivered and from the type of shipping required for the desired goods. Please note that in the case of orders containing more than one product, your order will automatically be sent as an insured parcel for security reasons.
The precise amount of the shipping costs for your order shall be displaced during the course of the order process (prior to placing your order).
We reserve the right to amend the shipping costs.
 

Payment

For orders placed via the accessory shop at www.kompernass.com we accept payment in advance, via PayPal or credit card.

 

Order process

Once you have placed your order you will receive an order confirmation by e-mail. The order confirmation will contain a reference number that we use to process your order, an overview of all ordered goods, the individual prices of all ordered goods and the total amount for the delivery including shipping costs.

If you have selected the payment method "Payment in advance" please subsequently transfer the total amount, including shipping costs, in advance to the following bank account:


Beneficiary: Kompernass Handelsgesellschaft mbH
IBAN: GB96COBA40620130453170
BIC (SWIFT-Code): COBAGB2XXXX
Commerzbank AG, London


It is absolutely necessary that you state the following in the reference box for your transfer:

the reference number from the order confirmation that we have sent to you by e-mail and the Buyer's name (as entered in the order form on our website).
 

Shipping

We will send you the ordered item(s) after receipt of your payment. All orders within Germany will be delivered by Deutsche Post or DHL. All other EU deliveries will be made by UPS.
 

Data protection

Personal data that are stored as part of the orders from our online accessory shop are used solely for delivery and settlement purposes. Once the delivery of goods has been completed following payment in full, your stored data shall be completely deleted unless you have expressly consented to the continued storage of your data.