Right of withdrawal
Consumer's right of withdrawal and cancellation policy
(1) If you are a consumer, you have a legal right of withdrawal when concluding a distance selling transaction; the Vendor informs you about that right in accordance with the legal model below. The exceptions to the right of withdrawal are described in paragraph (2). Paragraph (3) contains a model withdrawal form.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving reasons.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken/has taken possession of the goods. If, in the context of a single order, the goods are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party designated by you, other than the carrier, have taken/has taken possession of the last goods. In the case of delivery of goods in several partial shipments, the taking possession of the last partial shipment or the last piece is decisive.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post, e-mail or fax).
Kompernaß Handelsgesellschaft mbH
You can use the attached model withdrawal form for this purpose, but this is not mandatory.
In order to comply with the withdrawal period, it is sufficient to send the notification of your wish to exercise your right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery charges (except for additional charges resulting from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; you will not be charged for this refund. We may refuse to refund until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the end of the fourteen-day period.
You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.
~ End of the cancellation policy ~
(2) This right of withdrawal shall not apply to distance contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
(3) Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back to us.)
Delete as applicable.